Help and contact

How can we help?

Answers to the most common questions about signing in, planning and the wedding website. If you can't find yours, write to us.

Sign-in and account

How do I sign in without a password?

You don't need a password. Enter your email on the sign-in page and we'll send you a sign-in link. Open it and you're in your plan.

How do I create an account?

Exactly the same way as signing in. The first time you enter your email, the link creates your account. There's no separate registration.

The sign-in email didn't arrive

Check your Spam or Promotions folder and make sure the address is spelled correctly. If the email still hasn't arrived after a few minutes, send yourself a new link from the sign-in page. You can request another link only after a short wait.

The link says it's no longer valid

Each sign-in link is valid for one hour and can be used only once. Send yourself a new one; you won't need the old one.

Do I have to sign in every time?

No. You stay signed in on the device where you signed in. If you share the computer with others, sign out when you're done, under More.

Planning

How much does the planner cost?

Nothing. Guests, tasks, budget, timeline and seating plan are all free. You pay only for the wedding website, if you want one.

Can we plan together with my partner?

Yes. You can invite your partner, family, witnesses and coordinator to your plan. Everyone works with the same information.

How do I get to my plan on another device?

Sign in with the same email. Your plan is saved to your account, not to one device.

Wedding website and payment

What's included in the wedding website price?

The wedding website costs 1 499 Kč; the first 10 couples get it for 999 Kč with code PRVNICH10. You get all six designs, RSVP and a photo gallery. See pricing for details.

Do guests need an account?

No. Guests RSVP and upload photos right on your wedding website, without signing up and without an app.

How do I file a payment complaint or withdraw from the contract?

Write to us at podpora@svatebniplan.cz. The process and deadlines are described in the terms and conditions.

Privacy and account deletion

Who can see the information in our plan?

Only you and the people you invite to your plan. Guests see only what you publish on your wedding website.

How do I delete my account or change my sign-in email?

Delete your account in the app under More → Account → Delete account. You can also write to podpora@svatebniplan.cz from the email you sign in with. We'll delete your account within 30 days and confirm it by email. We also handle sign-in email changes through this address.

Who do I contact with a question about personal data?

Write to soukromi@svatebniplan.cz. You'll find which data we process and why in the personal data processing information.